Terms of Service

Effective Date: 09/16/2025
Last Updated: 09/16/2025

Agreement to Terms

Welcome to Sarah Customs. These Terms of Service (“Terms”) govern your use of our website https://www.sarahcustoms.com and the purchase of our custom sneaker products. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or make any purchases.

About Our Services

What We Offer

Sarah Customs specializes in creating custom, personalized sneakers including:

  • Custom painted sneaker designs
  • Personalized sneaker artwork
  • Logo and branding customization
  • Color modifications and unique patterns
  • Text and name personalization
  • Special occasion themed designs

Custom Nature of Products

All our products are made-to-order and individually customized based on your specific requirements. Each pair is unique and created exclusively for the customer who orders it.

Ordering Process

Design Consultation

  • You provide design specifications, reference images, or inspiration
  • We create design concepts based on your requirements
  • You review and approve the final design before production begins
  • Changes after approval may result in additional fees or delays

Order Confirmation

  • All orders require design approval before production
  • Payment must be completed before work begins
  • Order details cannot be changed once production starts
  • Estimated timelines are provided but may vary based on complexity

Custom Specifications

When placing an order, you are responsible for providing:

  • Accurate shoe size and fit preferences
  • Clear design requirements and specifications
  • High-quality reference images (if applicable)
  • Correct shipping and contact information

Pricing and Payment

Product Pricing

  • All prices are listed in USD
  • Custom design fees may apply for complex artwork
  • Prices may vary based on design complexity and materials
  • Additional charges for rush orders or special requests

Payment Terms

  • Full payment is required before production begins
  • We accept major credit cards and approved payment methods
  • All transactions are processed securely through trusted payment providers
  • Failed payments may result in order cancellation

Additional Costs

  • Customers are responsible for any applicable taxes
  • International customers may be subject to customs duties (rare for personal use items)
  • Rush order fees apply for expedited timelines

Intellectual Property

Your Content

  • You retain ownership of any original designs or artwork you provide
  • You grant us license to use your designs for production of your order
  • You must have rights to any intellectual property you submit
  • You are responsible for ensuring your designs don’t infringe on others’ rights

Our Work

  • Sarah Customs retains rights to our original artistic interpretations
  • We may showcase completed work in our portfolio (with customer permission)
  • Our techniques, processes, and original designs are proprietary
  • You may not reproduce our original designs for commercial purposes

Third-Party Rights

  • You must not request designs that infringe on copyrighted material
  • Brand logos and trademarks require proper authorization
  • We reserve the right to refuse designs that may violate intellectual property rights
  • Sports team logos, cartoon characters, and branded content require careful consideration

Quality and Materials

Product Standards

  • We use high-quality sneakers from reputable brands as base products
  • Premium paints, materials, and finishes are used for customization
  • Each pair undergoes quality inspection before shipment
  • We stand behind the craftsmanship of our work

Material Considerations

  • Custom painted sneakers require proper care and maintenance
  • Durability may vary based on design complexity and usage
  • Some designs may be more suitable for display or light wear
  • Care instructions will be provided with each order

Prohibited Uses

You may not:

  • Use our services for any illegal or unauthorized purpose
  • Submit designs that violate intellectual property rights
  • Request offensive, inappropriate, or harmful content
  • Attempt to reproduce our proprietary techniques
  • Resell our products commercially without authorization
  • Use our services to compete directly with our business

Disclaimers and Limitations

Product Disclaimers

  • Custom sneakers are artistic creations and not factory-produced items
  • Slight variations in color and finish are normal in handmade products
  • Durability depends on usage, care, and design complexity
  • We cannot guarantee exact color matches to digital references due to material limitations

Service Limitations

  • We reserve the right to refuse any order for any reason
  • Completion times are estimates and may vary
  • We are not responsible for shipping delays beyond our control
  • International shipping may be subject to customs delays

Liability Limitations

To the maximum extent permitted by law:

  • Our liability is limited to the purchase price of your order
  • We are not liable for indirect, incidental, or consequential damages
  • We make no warranties beyond those expressly stated
  • Your sole remedy for defective products is repair, replacement, or refund at our discretion

User Conduct

Acceptable Behavior

  • Communicate respectfully with our team
  • Provide accurate information for your orders
  • Respond promptly to requests for clarification
  • Follow care instructions for your custom products

Prohibited Conduct

  • Harassment or abuse of our staff
  • Providing false or misleading information
  • Attempting to damage our reputation unfairly
  • Violating any applicable laws or regulations

Privacy and Data Protection

  • Your personal information is handled according to our Privacy Policy
  • We collect only information necessary to fulfill your orders
  • Payment information is processed securely through encrypted systems
  • We do not sell or share your personal data with third parties for marketing

Modifications and Updates

Terms Changes

  • We may update these Terms from time to time
  • Changes will be posted on our website with a new effective date
  • Continued use of our services constitutes acceptance of updated Terms
  • Material changes will be communicated via email when possible

Service Changes

  • We may modify our services, pricing, or policies at any time
  • Existing orders will be completed under the terms agreed upon at the time of purchase
  • New orders will be subject to current terms and pricing

Termination

Your Rights

  • You may cancel orders before production begins (subject to our cancellation policy)
  • You may stop using our services at any time
  • Outstanding orders will be completed according to agreed terms

Our Rights

  • We may refuse service to anyone for any reason
  • We may terminate accounts that violate these Terms
  • We may cancel orders that cannot be completed as specified

Dispute Resolution

Communication First

  • We encourage direct communication to resolve any issues
  • Most concerns can be addressed through our customer service team
  • We are committed to finding fair solutions for all parties

Governing Law

  • These Terms are governed by [Insert Jurisdiction] law
  • Any disputes will be resolved in the courts of [Insert Jurisdiction]
  • You agree to submit to the jurisdiction of these courts

Alternative Dispute Resolution

  • We may agree to mediation or arbitration for certain disputes
  • Small claims court may be appropriate for minor disputes
  • Class action lawsuits are waived to the extent permitted by law

Contact Information

For questions about these Terms of Service:

Sarah Customs
Email: sarahcustoms.official@gmail.com
Website: https://www.sarahcustoms.com

Additional Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and Sarah Customs.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Sarah Customs for your custom sneaker needs.