Privacy Policy

Effective Date: 09/16/2025
Last Updated: 09/16/2025

Introduction

Welcome to Sarah Customs (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.sarahcustoms.com (the “Site”) or make a purchase from us.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, and account preferences
  • Order Information: Billing and shipping addresses, payment information, purchase history
  • Custom Design Information: Design specifications, personalization requests, uploaded images or files
  • Communication Data: Messages, reviews, survey responses, and customer service interactions

Information Automatically Collected

When you visit our Site, we may automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click-through rates, referring websites
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

  • Process and fulfill your custom orders
  • Create and manage your account
  • Process payments and prevent fraud
  • Provide customer support and respond to inquiries

Communication

  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your comments, questions, and requests
  • Send promotional emails and newsletters (with your consent)
  • Notify you about changes to our services or policies

Business Operations

  • Improve our website, products, and services
  • Conduct analytics and research to understand user behavior
  • Comply with legal obligations and resolve disputes
  • Protect our rights and prevent misuse of our services

How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with:

  • Payment processing
  • Shipping and logistics
  • Email marketing services
  • Website analytics
  • Customer support tools

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal process
  • Government investigations
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment processing through trusted providers
  • Regular security assessments and updates
  • Access controls and employee training

However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

  • Request access to the personal information we hold about you
  • Receive a copy of your data in a portable format

Correction and Update

  • Correct inaccurate or incomplete personal information
  • Update your account information and preferences

Deletion

  • Request deletion of your personal information (subject to certain exceptions)
  • Close your account with us

Communication Preferences

  • Opt out of promotional emails by clicking the unsubscribe link
  • Manage your email preferences in your account settings

Cookies

  • Adjust your browser settings to refuse or delete cookies
  • Note that some website features may not function properly without cookies

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

If you are located outside the United States, please note that we may transfer, store, and process your information in the United States, where our servers are located and our central database is operated.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification (if you have provided your email address)
  • Displaying a prominent notice on our Site

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Sarah Customs
Email: sarahcustoms.official@gmail.com

Customer Service Hours: 08:00 AM – 17:30 PM

This Privacy Policy is designed to be transparent about our data practices. If you have any questions or need clarification on any part of this policy, please don’t hesitate to reach out to us.