Shipping Policy

Effective Date: 09/16/2025
Last Updated: 09/16/2025

Free Shipping to the United States

We’re pleased to offer FREE SHIPPING on all orders delivered within the United States. This includes all 50 states and U.S. territories.

Processing Time

Standard Processing

5-7 business days for order processing and production

Extended Processing Periods

7-10 business days during the following periods:

Weekends (orders placed Friday evening through Sunday)
Federal holidays and holiday seasons
Peak shopping periods (Black Friday, Christmas, Valentine’s Day, etc.)
During high-demand promotional periods

What Happens During Processing?

Design finalization and approval
Custom production of your personalized items
Quality control and inspection
Careful packaging for shipment
Preparation for international shipping

Shipping Time

Standard Delivery

15-30 business days for delivery to the United States

Holiday and Peak Season Delivery

30-45 business days during:

Major holiday seasons (Thanksgiving through New Year)
Chinese New Year period
Peak shipping seasons
Other international holiday periods that may affect logistics

Total Timeline

Processing + Shipping = Your Complete Timeline

Normal periods: 20-37 business days total
Holiday periods: 37-55 business days total

Factors Beyond Our Control

We appreciate your understanding regarding circumstances that may affect delivery times:

Customs and Import Processing

Customs clearance delays at U.S. ports of entry
Additional inspection requirements for certain items
Documentation processing by customs authorities
Random customs holds that are standard procedure

International Shipping Variables

Weather conditions affecting international flights
Port congestion and shipping delays
International carrier capacity during peak periods
Global logistics disruptions (strikes, natural disasters, etc.)

Force Majeure Events

Natural disasters or extreme weather
Political events affecting international trade
Pandemic-related shipping restrictions
Other unforeseeable circumstances beyond anyone’s control

Important: When these situations occur, we will proactively communicate with you and provide updates as soon as information becomes available.

Tracking Your Order

Order Confirmation

You will receive an order confirmation email immediately after purchase with:

Order details and specifications
Estimated processing timeline
Expected shipping timeframe

Production Updates

We’ll keep you informed with:

Design approval notifications
Production milestone updates
Quality control completion notice

Shipping Notifications

Once your order ships, you’ll receive:

Shipping confirmation email with tracking information
Tracking number for monitoring your package
Estimated delivery window based on current conditions

Tracking Limitations

Please note:

International tracking may have gaps in updates
Tracking information updates may be delayed during customs processing
Final delivery tracking is handled by USPS for U.S. addresses

Shipping Coverage

Included Destinations

Our free shipping covers:

All 50 U.S. states
Washington D.C.
U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)

Address Requirements

Complete and accurate street addresses
Valid ZIP codes
Clear delivery instructions if needed
Contact phone number for delivery coordination

Delivery Process

Standard Delivery

USPS delivery to your specified address
Signature may be required for certain packages
Safe location delivery when possible
Delivery attempts as per USPS standard procedures

Delivery Issues

If you experience delivery problems:

Contact us immediately if your package appears lost
Provide tracking information for our investigation
Check with neighbors and local post office first
We’ll work with carriers to resolve any issues

What You Can Do to Help

Ensure Smooth Delivery

Provide accurate shipping information
Monitor your email for updates from us
Track your package using the provided tracking number
Be available during estimated delivery window when possible

Communication

Respond promptly to any questions about your order
Contact us proactively if you have address changes
Let us know if you have specific delivery requirements
Inform us of any extended absences during shipping period

Holiday Shipping Calendar

Plan Ahead for Holidays

We recommend placing orders well in advance for:

Christmas: Order by October 15th
Valentine’s Day: Order by December 1st
Mother’s Day: Order by March 1st
Graduation Season: Order by March 15th
Other special occasions: Contact us for timing advice

International Shipping Considerations

Customs Information

All packages include proper customs documentation
Declared values are accurately stated
Product descriptions are clearly provided
We comply with all international shipping regulations

Customer Responsibilities

You are responsible for any additional customs fees (rare for gifts under certain values)
Provide accurate recipient information for customs forms
Understand your local customs regulations

Lost or Delayed Packages

Our Commitment

We track all shipments until successful delivery
Investigate any packages that appear lost or significantly delayed
Work directly with carriers to resolve shipping issues
Keep you informed throughout any investigation process

Resolution Process

Wait for maximum delivery timeframe to pass
Contact us if package doesn’t arrive within expected window
Provide all relevant information (tracking, address, etc.)
Allow time for investigation with shipping carriers
Receive resolution through remake or other appropriate action

Contact Us About Shipping

When to Contact Us

Your order exceeds the expected delivery timeframe
You need to change your shipping address
You have questions about tracking information
You experience any delivery issues

How to Reach Us

Sarah Customs Shipping Support

Email: sarahcustoms.official@gmail.com
Website: https://www.sarahcustoms.com

Response Time: We respond to shipping inquiries within 24 hours during business days.

Important Reminders

Realistic Expectations

Custom products take time to create properly
International shipping requires patience
Quality cannot be rushed – we take pride in our work
External factors can affect timing beyond our control

Planning Ahead

Order early for special occasions
Allow extra time during holiday seasons
Consider processing and shipping time when planning
Contact us if you have specific deadline requirements

Our Promise to You

Quality and Care

Every order is carefully crafted and inspected
Secure packaging protects your custom items
Professional handling throughout the shipping process
Continuous monitoring until delivery is confirmed

Communication

Proactive updates about your order status
Honest timeframes based on current conditions
Quick response to your questions and concerns
Transparent information about any delays or issues

Thank you for choosing Sarah Customs and for your patience with our international shipping process. We believe that great custom products are worth the wait, and we’re committed to keeping you informed every step of the way.