Shipping policy

Processing Time
All items are handmade to order. Please allow 7–10 business days for your order to be processed and prepared for shipment. During busy or holiday seasons, processing may take up to 15 business days. We appreciate your patience — every piece is cut and soldered by hand, not mass-produced.

Shipping Time & Rates

North America (United States)

  • Standard Shipping: $4.99 — 7–25 business days
  • Free shipping on orders $189.00 and up

International

  • International Shipping: $5.99 — 10–30 business days
  • Free shipping on orders $249.00 and up

Total delivery time = processing time (7–10 business days) + shipping time above.

Carriers
We ship using USPS, UPS, FedEx, YunExpress, Royal Mail, and other regional couriers depending on your location, to ensure the most reliable delivery route.

Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.

Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in the item price or shipping cost and are collected by the carrier or local customs office upon delivery.

P.O. Box Addresses
We are able to ship to P.O. Box addresses.

Address Accuracy
Please double-check your shipping address at checkout. Sarah Customs is not responsible for orders delayed, held, or returned due to an incorrect or incomplete address entered by the customer.

If a package is held at a local carrier facility, the customer is responsible for any storage fees required to release it. If a customer does not collect the package after we've contacted the carrier on their behalf to resolve the issue, no refund will be issued, as the delay is outside of our control.

Packaging
Because our items are handmade from glass, each piece is carefully wrapped and cushioned with protective foam padding before shipping, to minimize the risk of damage in transit.

Delays
Please note that processing and shipping times may be extended during holidays or peak seasons. We'll do our best to keep you informed if any significant delays occur.

Questions?
If you have any questions about your shipping, feel free to contact us at sarahcustoms.official@gmail.com.